Senior operator and CS-leadership experience, applied beyond SaaS — by inquiry only.

Recurring-revenue services businesses with a CS-shaped problem. B2B sales organizations where the renewal forecast is the bottleneck, not the new-logo pipeline. Founder-led companies where a board member has asked for a second set of senior eyes on the operating model. These are the shapes of advisory engagement that show up here — not consulting in the abstract, but the same operator's reps applied one industry over.

Engagements are scoped narrow and short. Most run four to eight weeks. Some end with a written assessment; some end with a coached executive making a decision in the room. None of them displace the principal's primary practice.

The door is intentionally narrow. References, board introductions, and operator-network warm intros are the standard way in. Cold inbound is read — not always answered.

What this isn't.

• Generalist management consulting. The relevant reps are CS, retention, expansion, and the operating cadences around them. Outside that perimeter, the answer is no.
• A standing advisory seat. Engagements are bounded. If a longer relationship is right, it gets renegotiated in the open.
• A pivot away from the primary practice. The SaaS work is the practice. This is the side door.

If this is the right shape.

The fastest path is a warm introduction. Failing that, a short note to the email below — what the situation is, who's asking, and what good looks like in eight weeks. If the work is real, you'll hear back within three business days.